unexpectedly vague explanations left me confused
I was quite surprised by how unclear the communication from WFHI support was when I reached out for help. While they were polite and patient on the phone, often the explanations didn’t really clarify the issues I had with the database feature. For example, I was trying to figure out why certain automatically updated fields weren’t reflecting correctly, and the response I got was somewhat technical without examples or analogies. I expected a more straightforward walkthrough or a step-by-step solution but instead received general points that didn’t fully address my queries. On the plus side, the support team did respond relatively quickly and they didn’t leave me hanging for days, which I appreciated. Still, it felt like they assumed a higher baseline knowledge than I had, which made the experience a bit frustrating. I had to do additional research myself to resolve the problem. So while the interaction was courteous, the clarity of the explanations was not as helpful as I hoped, which was a bit unexpected given the nature of the software and working remotely where support needs to be clear and concise.