Unexpectedly unclear training made onboarding frustrating
I was surprised by how unclear the training and onboarding process was. Despite my efforts to follow along, many instructions felt incomplete or confusing, which hindered my ability to make effective use of the software. I anticipated a more structured and comprehensive approach to onboarding, but instead I encountered vague explanations and insufficient guidance. The training materials sometimes lacked detail, leaving me uncertain about critical features such as the database management and dialer configuration. This significantly slowed down my progress and left me feeling frustrated. Furthermore, I had hoped the telephonic support would provide timely and clear assistance, but the responses were often delayed or insufficient. These unexpected issues detracted from what could have been a smoother introduction to the platform. I expected a more coherent and accessible onboarding experience that would have allowed me to get started with confidence, but was instead left struggling to navigate essential functions.