Unexpectedly unclear explanations made initial access difficult
I was surprised at how little clear guidance there was when I first tried to access and use the WFHI software. The onboarding process did seem designed to be simple, but many essential steps and functions were not explained in a way that felt intuitive or straightforward. I found myself having to guess what some buttons and features were supposed to do rather than being directly told, which led to quite a bit of trial and error. The training sessions were warm and polite but seemed to gloss over some of the basics that newcomers might need to feel confident. Even invoicing and payment setup felt rushed, and I wished there had been a more detailed walk-through because these are things that usually cause hesitation. While the software itself has promise, the unclear explanations made getting started frustrating, and I had to rely on calling support more than I would have liked. Support was courteous but couldn’t always fully clarify the confusion around certain functions. I expected better upfront clarity, which would have smoothed the initial experience.