Unexpectedly slow onboarding process was frustrating
I was genuinely surprised at how long it took to get started with the training and onboarding process. I had expected a smoother entry into using the system, especially after the initial sign-up. From accessing training modules to understanding the setup flows, it seemed unnecessarily drawn out. Each step seemed to require repeated attempts to understand properly, and I found myself stuck in loops of reviewing introductory materials. The calling tools and dialer tutorials, which I thought would be straightforward, were particularly challenging. The automatic updates promised to streamline learning but instead added confusion by changing interfaces mid-training. Moreover, the telephonic support, which was supposed to guide me through these difficulties, was not as responsive as I had hoped. This combination led to significant delays, which I did not anticipate. Overall, the experience was disappointing because I expected a quicker ramp-up with comprehensive assistance rather than the prolonged struggle I went through.