Unexpectedly slow follow-up on payment questions annoyed me
Signing up and paying for the service was more frustrating than I had assumed at the beginning of the process. Initially, I tried to understand the billing details but found the invoice unclear, so I contacted support. The support person was polite but responses were slow; I had to wait quite a while on the phone before they addressed my invoice-related questions. After that, I was sent multiple emails requesting payment confirmation, which I thought was redundant. Once I finally paid, the system still took some time to activate my access, which surprised me because I expected immediate software availability. Throughout the process, getting clear answers about payment timing and invoicing required repeated calls and some patience. The overall experience made me question how effective their billing communication is. The only positive was that once everything was sorted, telephonic support helped clarify a few remaining doubts quickly. Still, I did not expect payment-related communication to be such a slow and confusing step with a paid service like this. I hope they improve this in the future.