Unexpectedly slow and a bit frustrating
I was surprised at how poorly the sales and pre-purchase communication handled issues when things went wrong on my end. I had expected a more seamless engagement given the professionalism advertised. When I encountered some glitches during sign-up, the response was slower than I had anticipated, which delayed my overall onboarding. The support primarily encouraged me to wait rather than offering immediate solutions, which was a bit frustrating. Even though they did follow up eventually, the whole experience felt like it could have been managed more proactively. One positive aspect was that the invoicing process was clear and accurate once I was finally set up. Beyond that, however, I did not feel as supported as I assumed I would be during the initial steps.