Unexpectedly Poor Support Experience Compared to Before
I had hoped that the telephonic support with this software would be more helpful given what I'd experienced with previous tools, but honestly, it surprised me how unresponsive they were. The onboarding flow seemed straightforward at first, but when I encountered issues setting up the dialer, the communication was frustratingly slow and unclear. In the past, with other services, I felt like my calls were answered with real understanding and urgency, but here it felt like I was put on hold or given scripted responses that didn't address my problems. Also, the automatic updates promised to improve workflow efficiency, but instead, they introduced bugs that I had to flag repeatedly with no clear resolution. The sign-up and payment process was smooth, but that little convenience was overshadowed by the ineffective support. I’m left quite disappointed because I had expected at least the support communication to be as professional as the marketing claimed. I can't say I’d recommend this software to others who need prompt and practical help, given my experience so far.