1 out of 51 of 5Unverified experienceTraining and onboarding
Unexpectedly poor response during onboarding
I had high hopes going into the training and onboarding expecting quick and helpful responses based on reviews I read. However, the reality was quite different from what I expected. Whenever I reached out for help during setup or about the calling tools, the replies were either delayed or not detailed enough. Compared to other software onboarding experiences I've had, this was notably less responsive and sometimes left me stuck on steps I thought would be straightforward. The automatic updates also introduced changes without prior explanations, which complicated things further. Overall, the responsiveness surprised me in a frustrating way because I had anticipated smoother guidance and faster telephonic support at each stage.