Unexpectedly poor compared to previous tools
Having used other remote workflow software before, I was surprised at how different the WFHI onboarding and training process was. The software itself felt less intuitive than what I was accustomed to, despite expectations that it would be an improvement. Signing up and paying the invoice was straightforward, but that was one of the few smooth parts. The training lacked the clear step-by-step guidance I found helpful elsewhere, and the order of introducing features seemed arbitrary. For example, I had to wrestle with the calling tools without understanding the database fully, which felt backwards. The automatic updates sometimes changed functionalities without clear alerts, causing confusion mid-use. Telephonic support was available, but the help I received didn’t compare to prior services I’d used; it was slower and less precise. I hadn’t expected to find myself struggling more here than before. Overall, the whole experience was less convenient and more frustrating, especially since I anticipated a better system. I found myself missing the structured approach and user-friendly access of previous platforms, which made the contrast all the more surprising and disappointing.