Unexpectedly poor communication compared to what I used before
Having tried other remote workflow software in the past, I expected the support and communication here to be at least on par, but that was not the case. The telephonic support often felt slow and sometimes I was left waiting much longer than I anticipated for simple clarifications. When I managed to get through, the responses were sometimes vague and did not address my specific issues in the onboarding flow. Prior systems I used had more direct and clear communication channels which made troubleshooting less frustrating. What surprised me most was how many times I needed to reiterate my problems to different agents, unlike before where a single detailed interaction often sufficed. This lack of coherence set back my ability to effectively use the calling tools and dialer. Overall, the priority assistance felt inconsistent and definitely less reliable than my previous experience, which was disappointing since these elements are crucial when adjusting to new software.