Unexpectedly long waits tested my patience
I was surprised by the amount of repetition involved during the training and onboarding. While the content was generally clear and the support was polite, I found myself repeating certain steps multiple times before being able to move forward. For instance, the setup of the database required several attempts because the instructions assumed some prior knowledge I lacked. I also noticed that during the dialer training, I had to wait on the support line for extended periods before receiving help. While I understand that complex features might require patience, the balance felt off, with too much waiting relative to actual progress. On the plus side, the sign-up and invoicing process was straightforward and didn’t add to the delays. Despite the repetition and pauses, I did pick up useful information eventually, but I was left a bit frustrated by how long it took. I hadn’t expected this slower pace, and it affected how smoothly I could integrate the tools into my daily workflow.