Unexpectedly long waits during the billing process

Unexpectedly long waits during the billing process

I was surprised by the amount of waiting involved just to get confirmation on whether my payment had been received and the invoice processed. Each time I called, they needed to put me on hold or asked me to wait while they looked into the records. Then I had to repeat details multiple times as information didn’t seem to carry over between calls. This made the billing and payments phase feel rather drawn out and frustrating. Needless to say, I did not anticipate this level of repetition and delay when signing up or making payments, which added unnecessary stress.