Unexpectedly left to figure out too much on my own
I was really surprised at how much I had to sort out by myself when using WFHI's support and communication. I expected more proactive assistance or clearer guidance during the onboarding phase but ended up spending quite a bit of time figuring things out on my own. Even after reaching out, I found the telephonic support to be limited in helping me understand certain details, leaving me feeling a bit stranded. It took several attempts just to get straightforward answers or to find resources beyond the initial training materials. The software and the tools seemed decent but without sufficient communication help, the experience was frustrating. I do give credit for the actual features being well designed, but the lack of thorough guidance could really trip up someone who isn’t already tech savvy. Overall, not the kind of support I was expecting, which was honestly disappointing.