Unexpectedly easy to locate some features, others not so much
I found the initial process of finding exactly what I needed in the software to be a bit mixed. The dashboard and calling tools were where I expected them, making dialing through my database quite straightforward. However, when it came to accessing the automatic update notifications and some parts of the invoicing system, it wasn’t as intuitive as I’d hoped. Having used similar tools before, I thought everything would be in a tidy, obvious place, but the ordering had some quirks. Still, I wasn’t completely frustrated because the support team did clarify those bits over the phone. I appreciate that the onboarding guide was clear in principle but discovering the layout took more time than I expected.