Unexpectedly difficult and frustrating onboarding experience
I embarked on the training and onboarding expecting a smoother, more guided process based on the prior descriptions and advertisements. Regrettably, the reality was quite different. The initial promise of straightforward walkthroughs and accessible help materials did not materialize as anticipated. Instead, I found myself spending disproportionate amounts of time navigating unclear instructions and waiting for responses when I encountered software issues. This was especially problematic with setting up the database and dialing tools, which required far more trial and error than I expected. The payments and invoicing setup were slightly easier but still caused delays due to lack of clarity in some steps. Overall, the onboarding did not align with the efficiency and ease I had hoped for, resulting in considerable wasted effort. The support services, although reachable, were not as proactive or timely as one would reasonably expect. In sum, what should have been a streamlined start turned into a drawn-out and demotivating challenge, causing significant frustration with the platform and diminishing my initial enthusiasm to continue using it.