Unexpectedly complicated compared to past experiences
I was surprised by how different the training was from what I had used before. Usually, onboarding processes feel straightforward, but here the steps seemed disjointed and not very intuitive. The software navigation seemed overly complicated, and I found myself spending more time figuring out how to use the dialer than actually practicing calls. The database management felt clunky and not very user-friendly compared to other platforms I tried previously. Even the automatic updates would sometimes disrupt my setup without warning. The training materials didn’t match what I expected and required a lot more self-guided learning than I had with prior products. While the customer support was mildly helpful, it didn't fully compensate for the difficulties during onboarding. Honestly, I didn’t anticipate such a steep learning curve, which was a disappointing surprise because I was hoping for something easier to adapt to.