Unexpectedly clunky compared to my last software
I went in thinking this would be smooth since I had prior experience with remote workflow tools, but honestly the difference came as a surprise. The onboarding process was more complicated and less intuitive than what I was used to before. Setting up the database feature felt like I had to jump through hoops instead of a simple form fill. The calling dialer was okay, but nothing remarkable compared to others that have better integration with calling and tracking. Training videos and modules were confusing because they used terminology that felt inconsistent with the labels in the software itself. While I can admit the automatic updates at least kept the system current without extra steps, they didn’t fix the core usability issues. Support was okay on the phone but took a while to get through during peak hours. The payment and sign-up process was straightforward but I wasn’t thrilled given the rest of the experience. Overall, I had higher expectations based on my past use of similar software; this felt like a step back in clarity and smoother access.