Unexpected walkthrough order raised some questions
When I started the pre-purchase process, I found the order of steps unusual and not very logical. Instead of guiding me through the essentials first, I ended up addressing less important options, which was a bit confusing. I understand that some complexity is inevitable, but a more streamlined approach would have felt better. The sales materials were warm and informative, but the flow made me pause and rethink whether I was proceeding correctly. That said, I will admit the telephonic support was polite and mostly helpful when I called with questions about the procedure. The overall experience was a mixed bag; it didn't stop me from completing sign-up, but it left me a bit surprised that such an established company would have this less than optimal workflow. The payment and invoicing steps were straightforward once I understood where to look. Still, from my viewpoint, organizing the steps in a more sensible, progressive sequence would improve the experience significantly.