Unexpected waiting and repetition in training sessions
During the training and onboarding process, I was surprised by the amount of repetition involved, which led to some unnecessary delays. While the steps for setting up the calling tools and database were explained thoroughly, this came at the cost of a fair bit of waiting between sessions as things were repeated again and again. It felt like some parts could have been consolidated to speed up the overall process. However, the clarity of instructions was generally quite good, making it easier to understand despite the time it took. Automatic updates also sometimes delayed work progress, though they were necessary. The invoicing and sign-up experience was smooth and without issues, so at least that aspect didn’t cause further hold-ups. I appreciate the care in ensuring clarity but would prefer less repetition or waiting to optimize the onboarding timeline. That balance would make the process more efficient without sacrificing understanding.