Unexpected upsell offers, woh toh surprise tha
Mujhe WFHI ka software try karna tha, training lene ki sochi thi, par sab kuch expect ki tarah nahi raha. Sales team ne kaafi upsell options diye, jo bilkul ready nahi tha accept karne ke liye. Pehle se hi confusion thi ki product simple hoga, par meeting mein pata chala ki aur bhi features ke liye alag se payments karne honge. Onboarding mein bhi delays hue the, aur support utna helpful nahi laga. Jo initially bataaya gaya tha usse kaafi alag tha, mujhe lagta hai har cheez ko pehle clearly communicate karna chahiye tha. Payment process complicated tha, aur invoice milne mein bhi time laga. Dialer aur calling tools mein technical issues hue, jo solve hone mein waqt laga. Overall expectation match nahi hui, mujhe lagta hai transparency mein improvement karni chahiye. Yeh sab dekh ke, main aage dubara nahi lena chahti.