Unexpected timing issues made onboarding frustrating
The training sessions were scheduled without considering the working hours I followed regularly. I expected something flexible, as explained before signup, but the onboarding was strictly set during peak hours for me, making it difficult to attend fully. Because of this mismatch, I missed key parts of the program and found follow-ups insufficient to catch up effectively. The training content itself was comprehensive, but the timing completely disrupted my routine, causing more stress than learning. I also attempted to use the calling tools and dialer features introduced during onboarding, but with limited guidance at inconvenient times, I struggled to integrate them into my workflow. The database feature and automatic updates were introduced late in the training sequence, when I was already behind. Payment and invoicing processes were clear enough, and support was available, but I could not find telephonic assistance at these odd hours. Overall, the onboarding structure did not fit my available time slots, which was quite surprising considering the remote nature of the service. This made the entire onboarding less effective and frustrating for me.