Unexpected repetition and delays in onboarding
I was quite surprised by the amount of repetition and waiting involved in the training and onboarding process. Initially, I expected a smoother, faster start after signing up for WFHI's services. However, I found myself repeatedly attending similar sessions that covered the same material without progressing to more advanced features. On top of that, the telephonic support was slow to respond, and I often waited several minutes to get assistance. While the software itself is quite powerful, these delays made it difficult for me to integrate it effectively into my daily routine. I did appreciate the clarity of the training materials, but the pacing was just too slow for what I needed. My only small reservation was the comprehensiveness of the instruction, which otherwise was good. Unfortunately, the process did not work well for me overall and left me quite frustrated with the onboarding experience.