Unexpected ongoing setup demands were disappointing
I had expected that the setup would be a largely one-off process with minimal ongoing requirements, but it turned out quite different. The initial onboarding and training took longer than anticipated, which I can accept, but what surprised me was the continual need for manual checks and configuration after that. The software promised automatic updates, yet these sometimes required additional user intervention, which was frustrating. Also, the dialing tools needed frequent troubleshooting, which was not clearly communicated in the pre-purchase information. While I will grant that the database feature worked reasonably well once set up, the overall experience was marred by unexpected ongoing demands. Invoicing and payment processes were straightforward, but this did little to offset the extra time and effort needed later. The telephonic support was available but often slow to respond, making the entire process tiresome. Therefore, I find the service somewhat unsuitable for those expecting minimal ongoing maintenance.