Unexpected mix of setup tasks with ongoing steps
I was a bit surprised at how the onboarding process split into one-off setup tasks and ongoing learning. Initially, the software required me to spend time configuring the database correctly, which felt like a one-time effort. That part was quite detailed and involved careful input. However, after that, I realized that the training was not just a single batch of sessions but a series of short modules that kept updating as the workflows changed. This ongoing nature wasn't something I expected. It meant I had to be ready for updates and slight changes pretty regularly, and that required scheduling time on a weekly basis. The dialer and calling tools also needed occasional tweaking. Telephonic support was consistent whenever I called, helping me adjust to new software features as they came. Overall, I found the blend of initial and ongoing setup somewhat surprising but manageable, and it keeps the workflow adapting continuously which is useful for remote work.