2 out of 52 of 5Verified purchaseTraining and onboarding
Unexpected length of help needed
I found the training and onboarding process much longer than anticipated. The time spent on calls and explanations was extensive, and many concepts were repeated without adding clarity. The software functions were not immediately intuitive, so I will likely need additional help if I have to onboard something new in the future. While the staff was generally available to support, I was surprised by how much guidance I needed just to understand the basic workflows and use the calling tools effectively. This has led me to believe that without the training sessions, the software might be very challenging to use on my own next time.