Unexpected issues with your onboarding that slowed things down
While using your training and onboarding services, I was surprised by how your system handled errors. I expected a more proactive approach when something went wrong, but instead, I found myself having to troubleshoot without much guidance. The onboarding steps did seem clear initially, but when I faced problems with the database setup, your system didn’t offer helpful automatic suggestions or backup options. I reported these issues through support, but the responses felt generic and didn’t address the core of my problems promptly, causing delays. Training materials didn’t prepare me for these glitches, and I expected you to have contingency workflows in place for such situations. What was fine was the basic training content, which was decent for initial familiarization. However, the real-world glitches weren’t handled well, which surprised me given your claims about smooth onboarding. I hope you improve these aspects because they have a real impact on user experience and learning.