Unexpected gaps in the onboarding process
I initially thought the onboarding and training would be very comprehensive and tailored to my needs since the information provided beforehand suggested a detailed setup process. However, I found myself surprised at how some parts of the training did not fully match my expectations. While the step-by-step guidance was somewhat helpful, there were moments when the instructions seemed generic and didn't fully address the specific workflows I intended to implement. For example, the tutorial on setting up the calling tools was not as clear as I had hoped; it left me guessing certain functionalities that I assumed would be explained in detail. On the other hand, I did appreciate how the interface was intuitive once I progressed beyond the initial learning curve, and the automatic updates helped improve stability without much effort from my side. Despite this, the early disconnect between what I expected and what was delivered in the training made me feel a bit frustrated. I would have liked a bit more clarity or personalized support during these onboarding stages to really feel confident with the software. Overall, the experience was mixed, with some helpful elements but also unexpected shortcomings that I did not anticipate before starting the training.