Unexpected delays in getting support steps sorted
I was hoping the support and communication flow would be more logical, but it felt a bit scattered to me. Initially, I tried contacting telephonic support, and they did respond which was good, but the steps they asked me to follow were not very clear or in a sensible order. I kept waiting for updates after following instructions, but sometimes I felt like the automation updates caused more confusion rather than clarity. Also, the order of training modules seemed a bit off for my pace of learning, making me unsure if I was progressing correctly. The invoicing and payment process was straightforward, so I can grant that part was fine. Overall, I found myself wondering if the user journey was well thought out or if improvements could be made to make the support process smoother and more intuitive for users like me.