Unexpected delays in daily support responses
I had assumed that once set up, the daily telephonic support would be promptly available, but that wasn’t exactly the case. On several occasions, I needed assistance with the dialer and database syncing during regular working hours and found myself waiting longer than anticipated to get connected to a support agent. The software itself generally worked fine, and automatic updates mostly happened without disruption. However, when I faced issues, the delay in support response affected my ability to resolve them quickly, which was surprising. The invoicing and payment system was straightforward and consistent, so no surprises there. Training materials were clear, but I felt that ongoing support should have been more responsive to match the software’s otherwise stable performance. I expected a smoother daily experience in terms of communication with the support team, so the lag times were an unexpected downside. While the software and training were usable, the inconsistent support pace is something that I did not anticipate based on initial impressions. This aspect would need improvement to align with the rest of the experience.