Unexpected delays during pre-purchase inquiry
I was surprised by how the sales process handled the problems that came up before I completed my purchase. When I reached out with questions about the software and training options, there was a considerable delay before I received responses. The process of getting clarifications took longer than I expected, and I found the communication to be somewhat inconsistent. Additionally, the sign-up flow was not as smooth as advertised; some steps seemed unclear, and the invoicing system did not generate a preview before the payment, which made me hesitant. On the plus side, the automatic updates feature was explained reasonably well once I was in the system, and telephonic support was available when I needed to check on status. However, the initial experience with sales and pre-purchase interactions left me less confident about the overall process than I had hoped. The surprises mostly came from the slower response times and unexpected steps in the beginning rather than issues once inside the software. I would expect better handling of inquiries to improve first impressions.