Unexpected delays and repeated information caused frustration
I found the sign-up and onboarding process took much longer than I anticipated due to repeated explanations and waiting on telephonic support callbacks that never quite resolved my problem. Despite clear initial instructions, I had to ask multiple times for clarifications about the billing and database integration. Each call involved restating my issue, which was tiring. Additionally, the dialer tool did not perform as promised initially, needing several attempts and waiting periods to get it functional. The automatic updates didn’t help and sometimes required me to update manually, which added to the frustration because I expected a smoother experience from the software and support side. Overall, the excessive waiting and repetition made the early stage quite difficult.