Unexpected complexity in sales process surprised me
I had certain expectations before purchasing the software regarding how smoothly the sign-up and onboarding would proceed. What surprised me was the level of complexity and lack of clarity during the initial sales discussions and pre-purchase communication. I found that some details were not clearly explained, which left me uncertain about a few features until after I started using the product. Furthermore, the invoicing and payment steps were somewhat confusing and required additional assistance to resolve. Although the support team eventually helped me, the process was longer than anticipated. Given these factors, I expect that if I decide to use this service again or purchase additional modules, I will likely require help at several stages once more. While the software itself meets a good standard, the initial communication and sales experience could be improved to make future involvement more straightforward and less time-consuming.