Understanding the purchase details was quite a task
When I first started looking into the software and its offerings, I found that the explanations provided about the sales and pre-purchase commitments were not straightforward. It took a considerable amount of effort to fully understand what was included and what would be the responsibilities of the customer regarding the software usage and ongoing support. The onboarding documentation was lengthy and had technical jargon that made it harder to parse the key information quickly. Even after several attempts to get clarity from telephonic support, I found that the guidance was inconsistent. The invoicing and payment terms were mentioned but not broken down in a way that was easy to grasp without cross-checking multiple sources. While the software features themselves are robust, the initial explanation phase could have been much clearer. This resulted in delayed setup on my end because I had to spend extra time figuring out what to expect overall. On the plus side, once the sign-up was finally complete, the software updates seemed to happen automatically which was good. Still, the early experience required more patience than I had anticipated.