Understanding the pricing structure wasn’t straightforward
Reflecting back on the sales and pre-purchase process, I found that while the sign-up itself went smoothly, a lot of the specifics about ongoing costs and subscription tiers I had to figure out on my own. The information provided was somewhat general and I had to dig through various FAQs and support pages before I felt confident about the invoicing setup and how automatic updates would influence my access. The people I contacted did respond, but mostly with scripted answers that didn’t always address my particular concerns. It was a bit of trial and error with the database feature and dialing tools configurations before I got everything working in my remote workflow. In hindsight, while the pricing transparency wasn’t as clear as I would have liked, I appreciate the overall software capabilities and the training modules that supported me through the initial steps. Still, it would have felt more reassuring to have had clearer guidance during the sales phase about what parts of the setup were permanent investments and what involved recurring processes. Overall, the experience was positive but required some self-navigation along the way.