Understanding the billing system didn’t click for me
When I first went through the billing process, I tried to understand how invoicing and payments were being managed, but it didn’t feel straightforward. I spent quite a bit of time trying to figure out what charges were for and how automatic updates might affect my subscription, but it mostly stayed confusing. The documentation and training offered didn’t clear it up entirely, and I wasn’t sure if I was missing a step or if the system was just complicated. I spoke with support a couple of times, but their explanations didn’t click fully for me either. While payment processing itself didn’t cause problems, the bigger picture of how everything ties together was murky, which left me hesitating. I feel I needed more clear guidance through the billing components, because without that, understanding the software’s financial side was a challenge. This led me to give only two stars, since clarity is really important.