Understanding support took longer than expected
I found the telephonic support service helpful but it took me longer than I expected to get fully familiar with how to explain my issues and what information was needed. The initial onboarding and training were reasonably clear but when it came to working through some finer points especially around the database feature and updating my records, I felt like I had to figure out a lot myself before support could really assist. It wasn’t a matter of poor support, but more that the process required patience and some trial to get the hang of things. The invoicing and payment process was straightforward and didn’t need much help once everything was set up. So overall, while I appreciate the availability and willingness of support, I do think some improvements on how much you’re expected to self-navigate would save users time in the long run.