Underestimated the amount of waiting and repetition
I expected the training and onboarding process to be a quick start, but what surprised me most was how much waiting and repetition was involved. At several points, I found myself waiting for telephonic support to clarify issues that should have been covered in the initial training. The lessons sometimes felt repetitive, which was frustrating because I was eager to move forward quickly. The setup of the calling tools and dialer required more back-and-forth than I had anticipated, and the database feature wasn’t as intuitive as I had hoped. Automatic updates were fine though, never interrupted my work. Paying invoices was straightforward, but the overall onboarding experience left me feeling like time was lost waiting for answers rather than progressing. I’m not sure if this was unique to my case or a common hiccup, but it certainly caught me off guard.