Unconfident after onboarding because explanations felt incomplete
The training process walked me through the initial steps of setting up the software, but by the end, I didn’t feel confident using all the features on my own. The onboarding flow covered sign-up, invoicing, and basic use of the calling tools, yet many details about deeper workflow integration and the database were only touched on lightly. I appreciated that the steps were systematic but lacked real examples or practice scenarios that might have made me more comfortable. Often I had to pause and consult support to clarify points left unclear by the training. Telephonic support tried to assist, but explanations felt rehearsed and often disconnected from my actual questions. Automatic updates happened quietly, but I wasn’t sure if they fixed problems or altered settings unexpectedly. Overall, the whole process left me feeling unprepared rather than self-sufficient, which affected my daily use significantly since I’m still hesitant to rely fully on the software’s features.