Uncertain vibes all through the payment process
I tried to use the WFHI platform to manage my remote workflows, and honestly the billing and payment experience left me feeling a bit uneasy. At sign-up, the invoicing seemed straightforward, but when an automatic update modified my database features, I wasn't sure whether it would affect my costs. The payment interface was confusing at times, partly because it didn’t explain charges clearly enough. I tried calling support to clarify, but the telephonic help didn't really inspire confidence—it felt scripted and didn’t address all my queries. Later, when a payment issue arose, I wasn’t very certain if it was resolved fully, or if some charges were pending undisclosed. The software’s automatic updates helped with features and fixes, but didn’t clarify anything about billing. I was hoping that at least the invoicing would be transparent enough to trust, but it wasn’t completely reassuring. Overall, the whole experience on billing and payments felt a bit shaky, and I ended up unsure about what was finally taken from my account and what wasn’t. I wish there was more clarity throughout so I didn’t have to keep second-guessing the whole system.