Uncertain if I’ll manage better next time, sales help was limited
I’m still trying to figure out if using WFHI software again would be easier for me. The sales process was okay but not great; I found that a lot of important details about the product’s features and the invoicing system weren’t clearly explained upfront. I had to ask multiple times to understand how the database syncing works and how often automatic updates would impact my access. The support during the sales phase was somewhat limited, and that left me a bit unsure if I could handle the setup alone next time. The training provided later was average, but if I needed to do the initial onboarding myself again, I would probably struggle with a few steps, especially configuring the dialer settings to fit my hours. One good point is that the payment process was fairly smooth and transparent, so at least I didn’t worry about unexpected charges. Still, I have mixed feelings since the lack of detailed explanations made me wonder if I’d want to repeat this with no better guidance available.