Uncertain feeling after trying multiple times
You have made the initial sign-up and pre-purchase process seem simpler than it really turned out to be in daily use. At first, I thought that everything would be straightforward, with all the tools working nicely, but as the days passed, I noticed inconsistencies, especially regarding how the dialer and calling tools behaved. While the database feature is helpful, sometimes it lagged or did not update in real time, which disrupted my workflow unexpectedly. Support was reachable by phone but not always as prompt as I wanted, and sometimes responses felt generic instead of tailored. The automatic updates are useful, yet they sometimes changed certain interface aspects without clear notice, which was confusing. Overall, I felt like improvements were needed to make the experience more reliable day-to-day. You got the onboarding process mostly right, but the ongoing usability issues lead me to feel uncertain whether the software will meet my long-term needs.