Uncertain feeling after all that sales talk
From the start, I was quite skeptical about how much this software and training would really meet my needs. The sales process spent a lot of time explaining features but less on practical demonstrations, which made me unsure if it would actually do everything I required. I liked that the team was responsive to my questions, and the sign-up and payment process was smooth enough, which was a plus. However, once I began using the software, there were moments of waiting that felt longer than expected, especially during the onboarding flow when setting up the database feature. The dialer worked okay technically, but I found myself repeating some steps unnecessarily, which was a bit frustrating. Telephonic support was available, yet the calls didn’t always resolve my issues immediately, leaving me unsure about the ongoing assistance quality. While the automatic updates showed the product was being maintained, I still wasn’t confident it would save enough time or frustration to justify the cost. By the end, I felt some parts were fine, but overall I wasn't fully convinced it did all the job I hoped it would.