Ultimately, I found my own way, and it worked out
Looking back, the onboarding and training were not exactly plug-and-play. I think I had to figure out quite a bit on my own beyond the initial instructions, which was a bit frustrating at first. But once I spent time navigating through the modules and experimenting with the software, things started to click. The training wasn't comprehensive, but it gave me the foundation to adapt it to my workflow. After a few weeks, I was able to operate the calling tools and manage the database smoothly, which made my remote work much easier. So while I wish some steps were clearer at the start, ultimately I feel I gained enough confidence to use the system effectively on my own.