Ultimately, got a refund but the wait was frustrating
At first, I reached out to their support because I was having issues with the dialer not syncing properly with my database. The wait to connect to someone was quite long, and when I finally did, I had to repeat my issue more than once, which was frustrating. The whole communication felt slow and at times like talking to a robot, though maybe I only remember the worst moments. Eventually, after several calls and emails, my problem was resolved, and a refund for a double payment was issued. This part was handled well, and I appreciate that. But the path to get there was cumbersome and tiring, making me question if I want to rely on this service regularly. It’s fine if you like patience and repetition, but my time is valuable. It would be better if they streamlined their support process and reduced wait times. For what I experienced, the support needs a clear improvement.