Ugh, so frustrating to wait and repeat stuff all the time!
Basically, I kept getting bounced back and forth with support, and it was such a pain. Every time I called the helpline, they'd ask me to explain the same problem from the beginning, and it felt like they weren’t even reading my earlier messages. I ended up spending way more time than I wanted just waiting on hold or being put in a queue. It got to a point where I felt like giving up on getting help altogether. The promised telephonic support turned out to be pretty unreliable, and sometimes it seemed like I was stuck in some endless loop of being transferred from one person to another. I really expected a system that would help solve issues quicker given how advanced the software claims to be, but instead I got stuck repeating my case endlessly. I wish you could improve how support handles queries, maybe by keeping better records or streamlining how calls are routed because this level of delay and repetition just isn’t working for me. It left me feeling quite disappointed and pretty fed up by the end of it.