Two weeks and still waiting for basic help
I found WFHI’s support extremely slow and frustrating. From the moment I first reported that the dialer wasn’t connecting properly with the database, it took over two weeks with barely any useful updates or solutions offered. Each time I called, I was put on hold for a long period before someone picked up, only to be transferred between departments with no one really taking ownership of my issue. The communication was inconsistent, and my concerns often felt like they were being ignored. I went through the onboarding and training materials thoroughly, hoping that might help smooth things over, but the software’s problems were beyond what the training could fix. Automatic updates didn’t improve anything either. I kept following up but still got long wait times for responses. The invoicing and payment process was straightforward, but customer support was definitely not. With so much time wasted without progress, I’m left extremely frustrated and doubtful about continuing to rely on their support in future.