Two days just to get a basic response
I had expected a bit more promptness from the telephonic support, especially since the onboarding flow promised priority assistance. The process of getting through to someone who could help took much longer than anticipated. When I did finally get connected, the explanations were somewhat helpful, though not as clear as I would have liked. The dialer itself worked okay during my testing, and I admit the database feature is relatively intuitive to use once set up. However, the main issue was the communication speed; it felt like a lot of waiting with little progress. Automatic updates seemed to happen smoothly in the background, but that didn't alleviate the frustration caused by the slow support response. Sign-up and the initial invoicing process were straightforward enough, so my main complaint really centers around the time it took for support to address my questions, which significantly delayed my ability to work effectively. Overall, the software did fulfill some basic needs, but the support did not meet my expectations for timeliness, which made the experience far more frustrating than it needed to be.