Trying to understand the process was much harder than expected

Trying to understand the process was much harder than expected

I spent a lot of time just trying to understand what the service offered and how the entire sign-up and payment setup worked. The explanations I found were not very clear or detailed, which led to confusion about how the software and training would actually benefit me. There was a lack of clear step-by-step guidance before purchase, and telephonic support did not compensate well. It required too much effort from my side to figure out even basic information, which was disappointing considering the cost involved. In the end, I felt like I had to do most of the work myself just to get any idea of how this would function.