Trying to stay optimistic but the setup is mostly one-time only
I was initially pretty excited about WFHI given their promises and support options. The telephonic support was prompt for the first few calls and the staff seemed eager to help. However, I soon realized that most of the setup was something you do just once. After which, you’re largely on your own and ongoing support feels minimal. While the initial setup guidance was helpful, the lack of continuous assistance during everyday use of the dialer and database was disappointing. In the few instances when I needed help afterwards, responses were slower and less detailed. I will say the invoicing process was smooth and simple, which was a relief. Overall, I feel there’s some value here but if you're looking for ongoing communication and support throughout, this might not fully meet your expectations. What stood out at first as strong assistance faded into a one-off experience, which left me somewhat underwhelmed but hopeful going forward.