Trying to get help was more challenging than I expected
When I ran into issues with the calling tools not working as expected, I decided to reach out to your telephonic support. Initially, I thought it would be a quick fix, but it took several calls and explaining my problems multiple times before things started moving forward. Sometimes I was left wondering if the issue was from my side or the system's fault, and the communication did not clarify that well. There was a noticeable effort needed from me to persist and keep chasing answers. The support was polite but sometimes seemed stretched thin, causing delays that made me unsure if the resolution would actually come through soon. On the plus side, the priority assistance did eventually provide some helpful advice, yet the entire process took longer than I expected or hoped for. When it came to training material, it was somewhat limited in addressing the specific problems I had, and I ended up spending a lot of time figuring out workarounds on my own. Overall, I appreciate the support attempts, but the journey was more laborious than I was prepared to face.